Privacy Policy

This Privacy Policy ("Policy") explains how Glowell ("Glowell," "we," "us," or "our") collects, safeguards, and utilizes your personal information ("Personal Information") when you ("User," "you," or "your") interact with the Glowell website ("Website") and its associated products and services ("Services"). It also outlines your options regarding the use of your information and how you can update or access it. This Policy does not apply to external companies or individuals that Glowell does not own, manage, or employ.

Collection of Personal Information

We collect and store information you provide to us directly, such as when creating an account, making a purchase, or completing online forms on the Website. This information may include your name, email address, phone number, shipping address, and other details. If you choose not to provide certain information, some features of the Website may be unavailable to you. If you’re unsure about what information is required, please contact us for clarification.

Automatic Information Collection

When you access the Website, our servers automatically collect data transmitted by your browser. This data may include your IP address, browser type and version, operating system, language preferences, referral URLs, pages viewed, time spent on pages, search queries, and visit timestamps.

Use of Collected Information

We use the information collected to:

• Personalize your user experience.
• Improve our Website and customer service.
• Process transactions and send notifications (e.g., password resets, updates).
• Analyze Website usage to prevent misuse or security risks.
• Non-personal information may be used for statistical analysis and system improvements without identifying individual users.

Data Transfer and Storage

Your information may be stored or transferred to servers in countries outside your own. You can request details about the legal basis for these transfers and the security measures in place to protect your data.

Your Rights

You have the right to:

• Withdraw consent for data processing.
• Object to data processing based on legal grounds other than consent.
• Request details about data processing and access your stored information.
• Verify, update, or correct your information.
• Restrict data processing under certain circumstances.
• Request deletion of your Personal Information where applicable.
• Receive your data in a portable format for transfer to another provider (where feasible).
• To exercise these rights, please contact us using the details provided in this Policy. Requests are free of charge and typically addressed within one month.

Payments and Third-Party Processors

Glowell uses secure third-party payment processors to handle transactions. These processors may have their own privacy policies, which we recommend reviewing.

Children's Privacy

Glowell does not knowingly collect Personal Information from individuals under 13 years of age. If you are under 13, do not submit Personal Information through the Website. Parents or guardians are encouraged to supervise their children's internet usage. If you believe a child under 13 has provided us with Personal Information, please contact us.

Remarketing

We may collaborate with third-party partners to deliver tailored advertising based on user activity. These partners may use cookies to track user behavior on the Website.

Do Not Track Signals

Our Website does not currently respond to Do Not Track (DNT) browser signals. However, we limit the collection and use of your data as outlined in this Policy.

External Links

Our Website may contain links to third-party websites. Glowell is not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies before providing any personal information.

Information Security

We implement administrative, technical, and physical safeguards to protect your information from unauthorized access or disclosure. While we strive to maintain robust security measures, no method of data transmission or storage can be guaranteed 100% secure.

Data Breach Protocol

In the event of a data breach, Glowell will investigate and take appropriate measures, including notifying affected individuals if required by law. Notifications will be posted on our Website and sent to impacted users if necessary.

Policy Updates

We may update this Policy to reflect changes to our practices or for legal reasons. Updates will take effect upon posting, with the "last updated" date revised accordingly. Continued use of the Website after changes indicates your acceptance of the updated Policy.

Acceptance of this Policy

By accessing or using the Website and Services, you confirm that you have read and agree to this Policy. If you disagree with any part of this Policy, you must discontinue use of the Website and Services.

Contact Us

For questions or concerns about this Policy, please reach out to us directly.